Policies
Map.ca policy

Notification Policy

How Map.ca decides what notifications are sent, how often, and how users control them.

Notifications respect attention. The Notification Policy defines the categories (transactional, civic, social, marketing), the default-on and default-off states by category, the frequency caps, the channel preferences (in-app, email, push), and the unsubscribe granularity. Marketing notifications are default-off; transactional and civic notifications respect user-controlled overrides.

It applies to the Map.ca product teams shipping notifications, the AI team scoring notification relevance, and any partner triggering Map.ca notifications.

Requirements

  • Set marketing notifications to default-off.
  • Provide per-category unsubscribe controls.

Prohibitions

  • Do not trigger marketing notifications without consent.
  • Do not bury notification controls behind multiple settings layers.

Related policies

Anti-Spam PolicyWhat Map.ca treats as spam across Pins, civic reports, Map Mail, and events — and how it is detected and stopped.Map Mail PolicyRules for person-to-person and business-to-person messaging through Map.ca’s Map Mail surface.Meaningful Consent PolicyMakes consent simple, understandable, layered, and revocable. Plain language, just-in-time notices, no dark patterns, no bundled consents.