Policies
Map.ca policy

Map Mail Policy

Rules for person-to-person and business-to-person messaging through Map.ca’s Map Mail surface.

Map Mail is a messaging surface. It is bound by the Anti-Spam Policy, the Community Standards, and the Map.ca-specific rules in this policy: no unsolicited commercial messaging, identity-scoped sender displays, abuse-reporting flow that mirrors the in-product reporting flow, message retention aligned with the Data Retention and Deletion Policy.

It applies to anyone with a Map Mail-enabled account, businesses using Map Mail to respond to inbound contact, and Map.ca’s abuse-handling team.

Requirements

  • Display sender identity scope (verified, business, individual).
  • Provide an in-line report-abuse affordance on every message thread.

Prohibitions

  • Do not send unsolicited commercial messages through Map Mail.
  • Do not retain messages past the documented retention period.

Related policies

Anti-Spam PolicyWhat Map.ca treats as spam across Pins, civic reports, Map Mail, and events — and how it is detected and stopped.Community StandardsWhat behaviour is welcome across Pins, Civic Pins, events, Discovery Rooms, and Map Mail — and what gets removed.Notification PolicyHow Map.ca decides what notifications are sent, how often, and how users control them.Data Retention and Deletion PolicyHow long Map.ca keeps data, what happens on deletion, and how URL permanence interacts with content deletion.