Policies
Map.ca policy

Anti-Spam Policy

What Map.ca treats as spam across Pins, civic reports, Map Mail, and events — and how it is detected and stopped.

Map.ca operates in Canada, which means Canada’s Anti-Spam Legislation (CASL) is the regulatory floor for commercial electronic messages: meaningful consent, clear sender identity, and an effective unsubscribe mechanism. The Anti-Spam Policy applies that floor to every Map.ca surface that can carry a message, and adds Map.ca-specific rules for Pin spam, civic-report spam, event spam, and ambassador-channel spam.

It applies to everyone using Map.ca, including verified ambassadors and partner organizations. CASL compliance is a starting point, not a finish line; honest neighbour-to-neighbour communication is the standard Map.ca holds itself to.

Requirements

  • Get meaningful consent before sending commercial electronic messages.
  • Identify the sender clearly on every message.
  • Provide an unsubscribe mechanism that works on the first request.
  • Honour unsubscribe requests immediately, not within "10 business days."

Prohibitions

  • Do not send unsolicited bulk messages.
  • Do not use purchased mailing lists.
  • Do not falsify or obscure sender identity.
  • Do not re-subscribe a user who has unsubscribed.

Related policies

Map Mail PolicyRules for person-to-person and business-to-person messaging through Map.ca’s Map Mail surface.Notification PolicyHow Map.ca decides what notifications are sent, how often, and how users control them.Community StandardsWhat behaviour is welcome across Pins, Civic Pins, events, Discovery Rooms, and Map Mail — and what gets removed.Meaningful Consent PolicyMakes consent simple, understandable, layered, and revocable. Plain language, just-in-time notices, no dark patterns, no bundled consents.