Municipal partnership is structured intake, not platform takeover. The Municipal Partner Policy defines how a municipality onboards, what civic categories route to which municipal channel, the response SLAs the municipality commits to, the data-sharing scope, the public-facing status the municipality controls, and the conditions under which a partnership ends. It is a partnership, not an acquisition of municipal data.
It applies to every municipal partner, Map.ca’s partnerships team, the civic surface teams, and any Map.ca staff handling municipal data. The municipality’s internal decisions remain the municipality’s; Map.ca’s public-facing structure remains Map.ca’s.
Requirements
- Document response SLAs in writing for every onboarded municipality.
- Define the data-sharing scope explicitly in the partnership agreement.
- Provide a clear, low-friction exit path.
- Honour municipal control over internal decisions and routing.
Prohibitions
- Do not share municipality-controlled data with third parties without explicit consent.
- Do not allow municipal partnership to be used for political messaging or campaigns.
- Do not modify civic data on behalf of a municipality outside the partnership scope.
- Do not retain municipal data after exit beyond the documented retention period.