Policies
Map.ca policy

Public Accountability Policy

Allows communities to see civic activity without exposing private complainants or creating unfair pressure campaigns.

Communities benefit from seeing whether their municipality is responding to civic reports; communities also suffer when civic reporting becomes a public pressure campaign against named individuals. The Public Accountability Policy threads that needle: aggregate municipal performance is public, individual complainants are not.

It applies to Map.ca civic surfaces, to municipal partners, and to neighbourhood accounts. Aggregate civic dashboards may show categories, geographies, and resolution times; they may not show identifying details about complainants or accused individuals.

Requirements

  • Show municipal performance at aggregate, category, and geography level.
  • Hide identifying details of complainants and accused individuals.

Prohibitions

  • Do not let aggregate dashboards become re-identification surfaces.
  • Do not let public accountability become public shaming.

Related policies

Civic Pin PolicyWhat can be reported as a Civic Pin, who can report it, how it displays, and how it routes to municipalities.Civic Safety and Abuse PolicyPrevents Civic Pins from becoming tools for harassment, doxxing, false accusations, neighbour disputes, or public shaming.Civic Data Sharing PolicyDefines what civic data can be shared with municipalities, what is public, what is private, and what requires consent.